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HTM is consultative in our account management approach, aligning your company’s business objectives with our service offering and we will tailor our service level agreements in line with your company requirements.

Our areas of expertise are to :
Identify and leverage negotiations to maximize saving opportunities.
Streamline business plan and account review process
Implement service level agreements to track HTM’s performance
Continual review of technology opportunities to maximize efficiency and cost containment
 
Summary of Our Services

ExpandCollapse Airline

HTM provides you with the very best airlines, networks & connections to reach your destination, using the very latest technology to investigate your options & confirm your reservation.

ExpandCollapse Hotel

HTM has a pre-negotiated global hotel program with thousands of hotels around the globe spanning 165 countries, with 95 percent of the properties offering Best Available Rate (BAR) pricing.

ExpandCollapse Car

We offer low cost preferred car rental programs with all major rental companies. In addition, we can negotiate car rates on a client-by-client basis to fully maximize and leverage your travel volume.

ExpandCollapse Communications

In order to provide you with dedicated & personalized service, HTM will create a unique email address & phone number, which will maximize efficiency and streamlining of your business

ExpandCollapse Consultants

HTM’s dedicated agents are professional and qualified averaging six years travel experience. They are highly skilled to make regional and international bookings plus we offer multiple language support including English, Arabic, Hindi, Urdu and Filipino.

ExpandCollapse Operation Hours

General operations are open Sunday to Thursday 7:00 am to 7:00pm, these can be adjusted to meet client needs if required.Additionally, travelers will have access 24 hours a day, seven days a week, 365 days a year to HTM’s online booking tool, which is offered in both Arabic and English.

ExpandCollapse Account Management

The dedicated account manager is fundamental to creating a high quality, innovative and progressive travel management program that we implement and manage as a part of your agreed business plan.

ExpandCollapse Profile Management

Accurate traveler profiles are the key to managing and enforcing corporate travel policies. With accurate traveler profiles, all other quality and profile management controls becomes much simpler,

ExpandCollapse Global Security

Provides email alerts to push important information to travelers and corporate managers responsible for travel, security and health as needed. The speed and quality of information is vital in today’s global market place. We continually monitor global news and weather and provide information to our clients and employees as events unfold through a variety of methods :

Real-time on-going monitoring – We monitor multiple sources of country and event-related information including news, government and security websites 24/7/365.

Categorizing the risk – Our risk experts identify and categories according to risk rating, urgency levels and travel impact criteria.

Communicating information – We then match the risk to traveler itineraries, and distribute it to the relevant travelers – within five days of trip departure, en route, or to travelers have returned within the last three days. We send all alerts to designated parties by default irrespective of the itinerary, for example the travel and security managers may opt to receive all alerts.

Action – The email contains a high-level summary of events, with a hyperlink for additional information. The corporate travel policy and security team will normally determine the procedures to follow when travelers receive event alerts.

ExpandCollapse Reporting

Through our customized management tool, we can provide you with the focused reporting elements, both pre & post trip, which will guide you toward effective decision making & policy management.

ExpandCollapse Emergency

In today’s ever changing global scenario’s, demonstrating your duty of care to your travelers, is now a core responsibility. With HTM supplying 24/7, 365 day access, we can support you and your travelling staff.

ExpandCollapse Policy

A combination of personal and technological capabilities, facilitates policy management and quality controls throughout the entire lifecycle of the trip from travel portal – corporate risk parameters – data integration & alert messaging.
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